Privacy Policy

Introduction

At Empowerment House, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and the PACFA Code of Ethics.

1. Who We Are

Empowerment House provides trauma-informed educational programs, workshops, retreats and related resources in New South Wales and beyond. Empowerment House was founded by Penelope Hamilton, a registered member of PACFA (Psychotherapy and Counselling Federation of Australia). Individual counselling and psychotherapy are offered through Penelope’s separate counselling practice and are governed by that practice’s own privacy policy.

2. Information We Collect

We collect personal information in order to deliver our programs and services and to communicate with you. The types of information we may collect include:

• Personal details such as your name, contact information (address, email, phone number), and, where relevant, your organisation.
• Program and registration information, including your enrolment details, attendance, and any accessibility or dietary requirements you choose to share.
• Health or wellbeing information that you voluntarily provide to help us support your participation.
• Payment information if applicable, such as card details or other financial information.
• Communication records including any emails, messages, or correspondence related to your participation.

3. How We Use Your Information

We use your personal information to:

• Deliver our programs, workshops, retreats and related services.
• Communicate with you about bookings, program details, and other administrative matters.
• Process payments and manage the administration of Empowerment House.
• Comply with legal and professional obligations, including reporting to regulatory bodies where required.

4. Sharing Your Information

Your personal information will not be shared with third parties without your consent, except where required by law or in situations where it is necessary to protect your health and safety or the safety of others. We may disclose your information to:

• Facilitators, venues or service providers where necessary to deliver a program you have booked.
• Legal authorities if we are required by law to report certain information, such as when there is a risk of harm to yourself or others.

5. Security of Your Information

We are committed to ensuring that your personal information is secure. We take reasonable steps to protect it from misuse, loss, unauthorized access, or disclosure. This includes secure storage of physical records, encrypted digital files, and restricted access to information.

6. Your Rights and Access

You have the right to access the personal information we hold about you. If you wish to request a copy or make corrections to your information, please contact us using the details below. We will respond to your request in accordance with the applicable privacy laws.

7. Retention of Your Information

We will retain your personal information for as long as it is necessary to provide you with our services or as required by law. Once your information is no longer required, we will securely destroy or de-identify it in accordance with professional guidelines.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us via our online form on our contact page.

Empowerment House